FAQ’s

In Profile it’s important to add:

• Your Name (full name or one name) it looks bad on the broadcast when there is no name
• Email – we provide you with tips on how to improve your videos, we have new features coming over the next few months & also videos on how to use certain features
• Clubs – Select the clubs in your bag, if they aren’t selected you won’t have an option to choose the club for your shots

It will take some time to add the recording to your routine.

We suggest:

• Record One or Two shots your first round, don’t feel any pressure that you have to record every shot
• If you feel comfortable add a few more shots during the first round but don’t try to record every shot your first go
• Each additional round add recordings as you feel comfortable, watching 5-10 videos after your round is very satisfying
• As you feel more comfortable adding this to your routine you’ll be ready to increase the number of videos per round
• If you ever feel rushed just mark your ball location (Confirm and then scroll the camera up to choose the location icon)

Make sure you have entered all your clubs in your Profile before starting your play.

• At your ball location, select your club & confirm
• Select Camera to record or  scroll the camera up to choose the location icon to not record this shot, Press
• Setup your phone about 6-8 feet behind you, put the camera in landscape mode and hit the record button (tripod, cart phone holder or someone can hold it)

After your shot:

Make sure you have entered all your clubs in your Profile before starting play.

• Do not run the app in low power mode, that does cause issues in regards to displaying the maps and yardages
• Please make sure your phone doesn’t go sleep after a few minutes, 30 minutes min or an hour is better as you can always put it to sleep with the side button but when it continues to go to sleep, when you’re trying to use the app, it does not make the experience enjoyable

After you record a shot the video is sent to our servers for processing so yes Wi-Fi or Cellular Data is required. Don’t worry if you run into an area without service, as soon as you have service the data will be sent. Do not close the app, make sure you have service for at least 30 seconds before you close the app.

• Always mark your ball’s new location after recording a shot even if you don’t want to track the data for the next shot
• Go to your ball’s new location, scroll the camera up to choose the location icon and press, that’s it

Walk back to the camera and press stop recording, press Use Video and that’s it. Go to your next ball location and repeat.

Don’t worry about the length of the recording as long as there is approximately 8 seconds before you hit the ball and 8 seconds after hitting the ball then you’ll be fine, our software will cut the remainder.

If you don’t want to record a shot but still want to track data then:

• Go to your ball’s location, select your club & confirm, scroll the camera up to get the location icon and press, that’s it

At this point we do not return a completed video if the shot is recorded in portrait mode.

It will take approximately 5 rounds to get used to incorporating the App as part of your routine. You’ll have everything setup and ready to go when it’s your turn to hit, overall you should not be holding up pace of play because of the app.

Sometimes you may hit first and if you feel like you’re holding up pace of play then just choose not to record that particular shot. (Confirm and then scroll the camera up to choose the location icon then Press)

We suggest using a Tripod and a cart or bag phone holder. After confirming your club place your phone (landscape) in the tripod or cart holder approx. 6-8 feet behind your ball, hit record.

It’s as easy as that!

Yes.

The tripod just makes the recording steadier and allows us to gather more efficient data, therefore your shots are less likely to have the shot tracer.

Yes, feel free to experiment with different camera locations.

The only limitations will be on receiving the shot tracer for those shots.

Within 48 hours of your first round you will receive your broadcast and your individual shots on your feed.

After receiving your first round videos you will then receive your following videos within minutes after completing each hole, you will most likely have your videos for Hole 1 when you are on the Tee for Hole 2.

If there is an issue with wi-fi or cellular then the videos will appear when the connection is better.

No.

We use very little of your phone storage during our process and all videos are stored on our servers.

Please contact us at info@dppgolf.com, thanks.